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DONALD E. STEMPLE | ||
| Talented Network Technician with over 6 years' experience seeks position that will utilize exceptional training, certifications, and experience as a network support specialist. | ||
| SUMMARY OF QUALIFICATIONS | ||
| · Outstanding certifications include Cisco Certified Network Associate (CCNA) and Dell DCSE certified Technician and Technician Lead.· Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up-time. · Exceptional experience working in fast-paced, deadline-oriented environments. · Strong leader with experience assisting end users and advising technical groups on best practices. · Adept at building strong business relationships with both clients and coworkers. · Possess excellent interpersonal, organizational, and communication skills. | ||
| Professional Experience | ||
| Pomeroy IT Solutions, Inc./ Upshur County Schools, Buckhannon, WV | 2009 - Present | |
| Contractor/Field Technician | ||
| · Technology team member supporting enterprise networks and over 12,000 connected devices.· Creation and deployment of web based application for project management, including milestones, inventory, knowledgebase, tasks and timelines for school district and personal use. · Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements. · Provide top level support for end users. · Ensure thorough network documentation, including maintaining each account's network matrix, backup configurations and network diagrams. | ||
| WV Paladin Web & IT Solutions., Buckhannon, WV | 2008 - Present | |
| Contractor (2006 - Present) Owner of a business (contractor), providing break/fix work for PCs/servers, site surveys for networking, telephone systems, security systems and other hardware. Primarily, work is performed in big box retail units, hospitals and other corporate environments - some work performed in a residential setting. Cabling of coaxial cable, CAT 3/5/6, fiber and other low voltage wiring from demarcation to final termination. Also continue to deploy website and web development solutions. | ||
| St. Joseph's Hospital of Buckhannon, Inc., Buckhannon, WV | 2005 - 2008 | |
| Hardware Support Technician | ||
| · Designed, implemented and executed strategies and architecture for wired and wireless network infrastructure and telephone wiring for a health care environment in new construction and pre-existing structures.· Successfully supervised support for Information Technology areas, including PC and hardware support, telephone and paging support and software deployment. Provided customer intervention/resolution, training in telephony and customer care, Maintenance Protocols, Quality Control, Payroll, and special projects and evaluations to ensure proper end-of-line and network/ telephone signal.· Dramatically slashed department expenses by almost $50,000 in FY 2007 by implementing cost-effective solutions and careful vendor selection.· Chief point of contact for telecommunications partners, all purchasing for the department and other vendors supporting the enterprise as relates to information technology/ systems. Also tested/ repaired prototype equipment for possible consideration or for future use.· Implemented VoIP system and messaging (SIP) system for PDAs and VoIP phones on existing wired and wireless infrastructure. Also set up an in house paging system for a hospital environment. | ||
| Upshur County Sheriff's Department, Buckhannon, WV | 1998 - 2005 | |
| Sergeant/Deputy - Under general supervision, directs and leads subordinates in enforcing state and federal laws and local ordinances for the Upshur County Sheriff's Department. | ||
| TECHNICAL SKILLS | ||
· Applications:
· Hardware:
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| CERTIFICATIONS AND TRAINING | ||
| · Cisco CCNA Certification, July 2010 · Dell DCSE Certified Technician and Technician Lead | ||
| EDUCATION · Associate in Applied Sciences, Community College of the Air Force, Rantoul, IL· BA and Honorary PhD in Biblical Studies/ Divinity, St. Luke Evangelical, Hepzibah, GA (online studies)· A+ and .NET ready· 3 hours from Associate in Criminal Justice, Marshall University, Huntington, WV | ||
| REFERENCES and WORK RESPONSIBILITY DETAILS Available upon request. | ||
